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SERVICE CLAIM

The cause of the claim does not lie within the product itself. It is caused by accompanying circumstances such as: transport damage, commission error, delayed delivery, incorrect documents…

All fields marked with * are mandatory.

COMPONENT CLAIM

The cause of the claim lies within the component (storage, inverter, substructure...) itself. Examples could be malfunctions, defective parts...

TECHNICAL MODULE CLAIM

The cause of the claim lies within the module itself. Examples could be: underperformance, discoloration, PID, hot spots, defective parts…

TECHNICAL MODULE CLAIM

component

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Defect date

Claim is carried out by

Client number(optional)

company name (customer name for DES) (optional)

Postal code

Country

Phone number

Format: Country code Area code Phone number (ex.: +49 49 26589478)

Product type

Anzahl

Wenn mehrere Produkte betroffen sind, senden Sie uns bitte eine Liste als Anhang.

Defective serial number(s)

Bitte geben sie die Seriennummern der Produkte ein.

Different PV installation address(optional)

PV systems are located at a different address than the customer address

Salutation

Street, House No.

Name

First and last name

City

Postal code

Country

Phone number

Coordinates(optional)

Please enter the latitude and longitude.

Attachments(optional)

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