Submit a request

GENERAL QUESTIONS

The request is not related to a specific product or module defect. It covers general inquiries and support topics such as product information, technical questions, documentation, warranty information, or other requests that do not fall under a specific claim category.

All fields marked with * are mandatory.

SERVICE CLAIM

The cause of the claim does not lie within the product itself. It is caused by accompanying circumstances such as: transport damage, commission error, delayed delivery or incorrect documents.

All fields marked with * are mandatory.

COMPONENT CLAIM

The cause of the claim lies within the component (storage, inverter, substructure...) itself. Examples could be malfunctions and defective parts.

All fields marked with * are mandatory.

TECHNICAL MODULE CLAIM

The cause of the claim lies within the module itself. Examples could be: underperformance, discoloration, PID, hot spots and defective parts.